Frequently Asked Questions
Welcome to One More Chapter's FAQ page! Here, we’ve compiled answers to some of the most commonly asked questions. If you don’t find the information you’re looking for, feel free to contact us.
General Questions
Q: What is One More Chapter?
A: One More Chapter is an online bookstore offering a wide selection of new and used books across various genres. Whether you’re looking for the latest bestseller or a cherished classic, we’ve got something for every reader.
Q: How can I contact customer service?
A: You can reach our customer service team via email at onemorechapterbooksellers@gmail.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours.
Ordering and Payment
Q: How do I place an order?
A: Browse our online catalog, add the books you wish to purchase to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express) and gift cards.
Q: Can I cancel or modify my order after it has been placed?
A: If you need to cancel or modify your order, please contact us as soon as possible at onemorechapterbooksellers@gmail.com. We will do our best to accommodate your request, but please note that orders that have already been shipped cannot be canceled or modified.
Shipping and Delivery
Q: What are your shipping options and costs?
A: Shipping costs are calculated based on the weight of your order and your delivery location. Detailed shipping information is available on our Shipping Policy page.
Q: How long will it take to receive my order?
A: Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 5-7 business days within the U.S. Expedited shipping options are also available for faster delivery.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a confirmation email with tracking information.
Returns and Refunds
Q: What is your return policy?
A: We accept returns for new books within 30 days of purchase, provided the book is in its original condition. Used books are sold as-is and are not eligible for returns. Please visit our Return Policy page for more details.
Q: How do I initiate a return?
A: To initiate a return, please contact us with your order number and reason for return. We will provide you with further instructions.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive your returned item. You will be notified via email once your refund has been issued.
Account and Privacy
Q: Do I need to create an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your order history and saves your shipping information for faster checkout in the future.
Q: How is my personal information protected?
A: We take your privacy seriously and use industry-standard encryption to protect your personal information. Please refer to our Privacy Policy for more details.
Q: How can I update my account information?
A: You can update your account information by logging into your account on our website and navigating to the account settings page.
Special Services
Q: Can I purchase gift cards?
A: Yes, we offer digital gift cards in various denominations. They can be purchased through our website and emailed directly to the recipient.
Additional Support
Q: What if I have a question that’s not listed here?
A: If you have any additional questions, please contact us at onemorechapterbooksellers@gmail.com, and we’ll be happy to assist you.
Thank you for choosing One More Chapter! We hope you enjoy your reading journey with us.